Shipping & Returns

Shipping

We ship to all locations in Canada and the United States that are served by Canada Post. We ship most orders within 1 business day of order receipt. Once your order has been shipped, you will receive a confirmation email with an order tracking number. We charge flat shipping rate of $4.99 for domestic and US order.

Free shipping

We are pleased to offer free standard shipping on domestic orders over $19 and US orders over $49.

Returns

If any purchase isn't to your complete satisfaction, return it to us within 30 days for a complete refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are currently unable to accept returns from US locations.

All refunds will be processed back to the credit card used to make the purchase.

If you would like to make a return request, please email info@frescell.ca with your order number. We will contact you as soon as possible with the next steps.