Shipping & Returns

Shipping

We ship to all locations in Canada and the United States serviced by Canada Post. We ship most orders within 1 business day of order receipt. Once your order has been shipped, you will receive a confirmation email with an order tracking number. We charge a flat shipping rate of $7.95 for domestic orders and $9.95 for US orders.

Free shipping

We are pleased to offer free standard shipping on domestic orders over $50 and US orders over $60.

International shipping

We currently offer international shipping to China. We charge a flat shipping rate of $10.00 for international orders and offer free standard shipping on orders over $60.

Returns

If any purchase is not to your complete satisfaction, return it to us within 30 days for a complete refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are currently unable to accept returns from US locations.

All refunds will be processed back to the credit card used to make the purchase.

We're sorry, but shipping fees are non-refundable. You will be responsible for your own shipping costs when returning your item.

If you would like to make a return request, please email info@frescell.ca with your order number. We will contact you as soon as possible with the next steps.